With the coming of summer travel season, this is no small matter.Take the case of a friend who is a world traveler: She mailed in her passport to be renewed in early March. Three-plus months later, no passport. So she called an 800 number to find out what the problem is.
The problem is that the State Department is so short staffed (blame the
My friend’s passport sat in a vault somewhere in western
"How long is that going to take?" she inquired.
"We have no idea," was the response.
"Who can I talk to about expediting the renewal?" she asked.
"So there’s no one in charge?"
"Do you know that I’m a prisoner in my own country?"
Because of the outcry (read upset tourist industry officials), the government announced last week that it suspending the new air travel rule until September as long as travelers to those countries carried a printout receipt showing they had applied for a passport.
Meanwhile, travelers who paid an extra $60 to get their passports expedited - and still had to wait for them - can now get a refund.
If your travel plans have been delayed or ruined, you know who and what to blame.
Is this a great country or what?