From a Nurse's Perspective: It's a Nightmare

The Dear Friend & Conscience (DF&C) has been a registered nurse for 28 years. She has worked in a variety of clinical settings in several states and overseas, and is board certified in emergency care and critical care. She currently works in the New York metropolitan area. We engaged in a Q&A on the health-care crisis with the focus on how nurses are affected.

Q: How has health care changed in the last three decades?

A: There have been incredible advances in treatment, but access to data on those advances -- let alone the advances themselves -- is becoming more difficult.

Q: Why?

A: Access varies from state to state and region to region, including urban and rural areas, and whether you are well to do or poor. The access issue is exacerbated by confusion over changes in Medicare.

Additionally, the Bush administration has been determined to provide data based on its politics, not medical science. This includes stem cell research, medical marijuana, birth control and vaccinations.

Q: So access to unfiltered information is essential before you can even talk about patient care, let alone whether there are insurers who will pay for that care.

A: That's right. The problem with insurers is so basic that there is widespread confusion over who they even are.

Let me give you an example: Is an insurer employer-based? Is it a self-pay insurer? Is is it a state or federal-based insurer? Are you a veteran and have a status that would permit you access to a different health-care system? Does whether you are married or unmarried matter? What is your point of access? That's pretty vast and determines what kind of care you are eligible for or whether you can get care at all. It's a minefield.

Q: Let's look at another part of the equation. With the exception of certain government programs, virtually all providers -- whether they are hospital corporations or universities -- are in business to make money. How does that affect the quality and availability of care, as well as nurses themselves?

A: First of all, there has been a huge change in the health-care industry, and it has become an industry.

Beginning in the late 1970s, major for-profit corporations began to experiment with ways to make more money from health care as they bought up community hospitals. They increased their profit margins several ways, although primarily by decreasing hospital staff. This included eliminating LPNs and nurses aides, and in many instances housekeeping staff, transport staff and laboratory technicians.

They then shifted increased responsibily for all of those positions onto nurses. That's called exploitation.

If a bed needed cleaning or changing, a nurse would have to put on gloves and use heavy-duty cleaning agents in between transfusing patients, changing bandages, medicating for pain, consulting with doctors, dealing with the pharmacy, interacting with family -- the core responsibilities of nurses.

Q: Has the quality of care suffered as a result?

A: Not necessarily, but the burden on nurses has been awful. This is why there is a severe nursing shortage, which is a big part of the health-care crisis.

More nurses are burning out earlier and fewer people are entering the profession, and so the pool of experienced, street-smart nurses is diminishing and is not being replaced as rapidly as it is being depleted. There is a nearly complete disconnect: Nurses cannot survive the hours. They cannot survive their employers. They cannot afford to live in the very communities where many hospitals are located. They are not part of the equation except when it comes to liability. What I mean is that they're liable no matter where the breakdown may be in the treatment chain.

Additionally, compared to doctors and other professionals, nurses as a group have been very slow to organize.

Q: Why?

A: Because they are taught in nursing schools to bend over and take it up the ---.

You are taught that you are there to be an advocate for the patient and you hit the wall very quickly when your employer is there to be an advocate for the corporate stockholder. Those are two different concepts.

There's very little education for the nurse, if any, as far as her relationship to the hospital as an employer. The result is that the nurse is expolited and a consequence of that is the nursing shortage.

A big reason why most nurses are women is that most men simply won't put up with that kind of work environment. Male nurses usually come from another career background when they enter nursing and have the additional skills that put them at more of a career advantage because they have a better feel for the business side of nursing and quickly move on to supervisory positions.

Q: Is there any hope of things getting better for nurses?

A: I suspect that their pay will go up. But things will not get better insofar as their professional standing, exposure to liability because of screw-ups elsewhere in the system, fringe benefits, eligibility for tax deductions, and so on. You'd better believe that they'll still be on the firing line.